Returns Policy

Thanks for shopping with Cherubs Boutique.

If you are not entirely satisfied with your purchase, we're more than happy to try and help!

Returns

If you have bought online, you have 14 calendar days to return an item from the date you received it.


To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

We will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service eg guaranteed next day, only the basic cost will be refunded.

Exemptions

There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel.

These include, CDs, DVDs or software if you've broken the seal on the wrapping, perishable items and in particular with any Cherubs Boutique personalised items. 

Also included are goods that have been mixed inseparably with other items after delivery.

If you have any questions about returns and refunds, please do not hesitate to contact us caroline@cherubsswanland.co.uk, your happiness is important to us.